One of the many complaints that we hear from credit repair business owners has to do with the dispute center and the lack of automatization. When you are working with such a system the goal is to make all the tasks as automated as possible. Imagine having to personally write dispute letters for hundreds of clients at a time. Not only will that be time consuming but it will eventually cost the company money. Once those dispute letters have been submitted it is time to wait. Wait until there is a response. These responses from the creditors might take up to 90 days, and sometimes ever longer. So how do you keep track on when to follow-up with each of these disputes?
Do you make a physical post-it note and stick it to your desk?
Do you write it on the old calendar that is hanging on the wall?
Or perhaps you put that information in the calendar of your cell phone?
The above methods might be okay, if you are building a business to withstand just 10 customers. So we are going to assume that that isn't the case. Your goal is to serve as many people as you can with your service, and the best kind of follow-up system that you can use is one that is already integrated inside of a Credit Repair Software.
When you print out a dispute letter, within an integrated follow-up system, the follow-up date is automatically set for you. So for example lets say that you printed 50 dispute letters for 50 different customers. These dispute letters are going to be mailed out to different creditors. After you send out the letters it is just a waiting game, waiting for these creditors to reply back to your inquire. At times, these creditors take too long to reply back, so you need to have a date set as a follow-up.
Once you print out these dispute letters, the system will automatically post a follow-up date. You have full control over how many days out this follow-up is going to be. It can range from 30-90 days, its up to you. So once these letters print, the clients follow-up date is updated, and you have to do nothing else. That is the magic when working with a follow-up system that is integrated inside of your Credit Repair Software.
Now imagine if you weren't working with an integrated follow-up system as described. All of this will have to be done manually. And if you are a large company with a large volume of customers, there is the likely hood that you might forget to update the follow-up date.
So lets say that you forget to update the follow-up date of a client whose dispute letter is never answered. A few months later, the client calls you to find out what the matter was. And since you didn't have an integrated follow-up system, you forgot to add the follow-up date and you eventually forgot about this client's follow-up. It isn't going to look too good for your company.
So not only is working with an integrated follow-up system essential to your time management but is also essential to making sure that your clients get the service that was promised to them.
Just a few words on some features that an integrated follow-up system should have. This system should be located inside of the dispute center, and not be a part of your normal client/prospect follow-up. This makes it easier for you to keep track of the follow-up dates while working from the dispute center.
As described before, this follow-up system should be fully automatic. It should automatically update the follow-up date once the dispute letters are printed and ready to be mailed out. It should also have the ability to send out automatic e-mails to those clients that are overdue in their responses to your credit repair company.
So lets say that you haven't heard from your client in a while and they were supposed to submit their responses to you. This integrated software should have the ability to automatically send that client an e-mail reminding them of what they need to do next.
There are many features that can benefit your company when working with an integrated follow-up system within your Credit Repair Company. These features will not only save your time but will ultimately make your credit repair business more money.
View the original article here
